Job description
The Company you will be working for:
Our client is an established and highly successful Technology company based in Newcastle, supporting an international blue-chip customer base. They are currently looking for a Technical Support Advisorto join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.
Rewards and Benefits on offer;
Great Working Environment – a very friendly culture and team atmosphere
Immediate start
Permanent position
Working with an incredibly successful organisation
Woking Monday to Friday
Hybrid working available!
The Role you will be doing:
To take ownership & accountability for offering solutions that benefit our customers
To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.
To ensure excellent customer service standards are delivered at all times.
Demonstrating empathy by consistently seeing the customers point of view
Supporting & embracing change with a positive ‘can do’ approach
To take on board all relevant training and demonstrate a comprehensive understanding products and services
To recognise opportunities to ‘add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities
To proactively contribute to the success of the team by sharing knowledge and ideas.
To take ownership and always look for areas of improvement and self-development
To demonstrate and deliver exceptional problem solving and trouble shooting skills
To proactively seek feedback from coaches and managers to look at ways of improving the customer experience
To adapt your communication style to suit the customer.
About you;
Exceptional communication and organisation skills – and the ability to follow through and manage a larger workload
Troubleshooting and Technical Support Experience is essential
A proven ability to adapt to a fast paced and continually changing environment
Desire to work with a team and learn from other team members.
Knowledgeable of customer business needs
Motivated by team work and resolving tasks and issues
High ethics and standards
Good problem-solving skills
Thinks through consequences of actions and can present clear rationale for decision making
Able to negotiate effectively and handle difficult and confrontational situations
Ability to work towards targets and deadlines
Able to perform a variety of administrative tasks
Flexible and Enthusiastic
Excellent communication skills both written and oral
Excellent customer service skills