Job description
Rewards and Benefits on Offer
Immediate start date.
Varied and interesting job role.
Onsite parking.
Permanent position.
Great resources.
Great team culture.
Any support required is provided.
The Company you will be working for;
Our client is an established and successful company based in North Shields. They are currently looking for a Service Coordinator to join their team. If you are interested and meet the person specification of the job role, please apply below.
The Job You’ll be Doing;
Promote services and manage customer requests efficiently.
Handle daily tasks promptly and accurately, escalating issues when needed.
Keep customers informed about service interventions.
Provide administrative support to the Service Director.
Follow up on service and sales tasks.
Administer quotes, service requests, purchase orders, and invoices.
Arrange service visits and coordinate logistics.
Compile and issue invoices.
Maintain market awareness and support client relationships.
Manage ISO 9001 policy implementation.
Assist with service-related quotations.
Review service reports and identify sales opportunities.
Suggest improvements and undertake delegated tasks.
Administer service calls and purchase orders up to £100k.
Manage day-to-day activities independently.
Work assigned based on customer inquiries and requests.
Make decisions on quotations and purchase requests.
Prioritize and expedite service requests.
Understand the impact of decisions and demonstrate strong commercial skills.
Exercise judgment to avoid delays and escalate issues promptly.
Interact with all departments, customers, suppliers, and regulatory bodies.
About You;
Strong administrative skills.
Strong customer focus and commercial awareness.
Ability to prioritise tasks.
Ability to work independently, delegate tasks, and multitask.
Strong problem-solving and customer relationship skills.