Job description

Rewards and Benefits on offer:

You will be working Monday – Friday 0900-1700
25 days holidays + bank holidays increasing to 28 after 5 years
Pension – Employee 5% and Employer 3%
Free Parking on site
Free Daily Fruit drops
Free Breakfast for all staff
Death in service 3 times salary
Employee Assistance programme
Discount platform
Day off for your birthday
Free flu jabs for anyone that wishes to have them
Cycle to work scheme
Salary sacrifice Season ticket for the metro
Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)
A very secure, very well-established employer, with long term career progression.

Your New Career Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

First line response to incoming calls.
Accurately and speedily set up new claims.
Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
Professional handling of calls to ascertain liability and move forward in a positive manner.
Record all relevant information to reduce potential costs and identify indemnity concerns.
Makes outbound calls when appropriate.
Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
Accurately setting up of new claims with all preliminary tasks completed.
Proactively manages third party captures.

About you:

Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.
Good attention to detail
IT literate and competent keyboard skills
Good communication skills
Flexible and able to support other areas
Good communication skills
Assertive telephone manner to maximise the volume of calls taken
Ability to take ownership of possible problems
Ability to work under pressure and with minimal supervision and referrals
Ability to use own initiative with minimum referrals.
Flexible approach to tasks required when under pressure i.e. staff absence/holidays.
Willingness to support new members of staff.
Works as part of the team/team player.
Ability to work on own and with minimal supervision