Job description
The Company
A market leading engineering company undergrowing a significant period of growth now require an Order Management Coordinator.
The Role
Working within the Supply Chain Department, the role of Order Management Coordinator is to facilitate the effective management and shipment of sales orders to meet internal and external customer expectations.
Control of the company order book and shipping requirements, reporting on risks and potential delays.
Management of clean sales orders, ensuring they are despatched on time, in full and to the customer’s specification.
To communicate any delays to the sales team/internal customers in a timely, efficient manner detailing actions and resolution.
To accurately process outbound deliveries.
Control and track sales orders and customer shipments.
Identify any inefficiencies and introduce process improvements.
To perform a daily review of the current order book, to ensure delivery dates of customer orders are met and to proactively inform the Sales Department of any issues.
To ensure sales orders are despatched and invoiced.
Track the Order Book value daily and On Time Delivery.
To handle bottleneck situations together with Sales prioritising orders and to report to the Department Manager and Supply Chain Team.
Track and monitor freight spend (both external / internal).
Assist and evaluate needs with shipping points, services, weights and freight permits, and other information needed, to transport goods.
Initiates, resolves and documents tracer enquiries when requested.
Notifying consignees of shipment arrival and coordinating shipment information to other offices and/or agents.
Arrange the movement of freight to domestic and international customers consignee/agents and update SAP / FIS (Freight information system) with transport data.
Tracking of urgent shipments, through to the delivery to the customer and reporting to the Department Manager on completion.
Spot check packing lists and invoices and other relevant documentation for errors and correct these errors to minimise or eradicate impact.
Use the Warehouse management system to prepare accurate customs paperwork for outbound freight.
Ensure correct shipments and appropriate paperwork is given to Drivers, particularly upon departure.
Managing the transport of dangerous goods to all destinations, ensuring the correct paperwork, labelling etc. is actioned.
Ensure the accuracy of all sales orders and shipping documents through strict adherence to Standard Operating Procedures.
Complete monthly, weekly, and daily management reports linked to department KPI.
Detailing all issues and corrective actions required.
The Person
Ideally qualified to Business Administration-Level 4 or equivalent and/or have equivalent experience.
Demonstrable previous customer service, shipping and/or distribution experience is essential.
Data entry relating to customer orders.
ADR experience.
Proven track record of achievement in a similar position.
Previous experience of direct contact and cost negotiations relating to transport providers.
Experience with import and export compliance is highly desirable
The Benefits
You will be working for a well-established growing employer.
An excellent salary.
A company experiencing continued growth, expansion and investment.
The company are fully compliant with the latest health and safety requirements for current safe working practices.