Job description
Rewards and Benefits on Offer
Monday to Friday working hours
Permanent contract
Varied and interesting role
Free onsite parking
Excellent company culture
Mtrec’s Client Opportunity
Our client is an established and successful company based in Cramlington. They are looking for a Customer Service Administrator to join their team on a permanent basis. If you meet the person specification for the role, please apply below.
The Job you will be Doing
Oversee SIM renewal and maintenance contract logs, ensuring timely updates and accurate invoicing.
Proactively contact customers to secure purchase orders for new periods.
Efficiently input and process sales orders and invoices in Sage, ensuring smooth order management.
Maintain accurate records in Salesforce, SAGE, and Pulse Portal, including market and customer information.
Provide exceptional support to customer inquiries via phone and email while demonstrating a strong customer service ethic.
About You
Previous customer service or administrative experience
Previous accounts or purchase ledger experience
Sage experience is preferable
Strong verbal and written communication skills
Ability to multitask, prioritise and manage time effectively
Working knowledge of Microsoft packages especially Excel
Strong IT skills