Job description
Rewards and Benefits on offer:
You will only be working Monday to Friday between 8am – 6pm
Flexible working hours
An attractive and highly competitive starting salary of £28,000
Fantastic potential for career progression.
A permanent contract from day one.
Superb team culture – everyone is very friendly, warm, and welcoming.
Seaham based modern offices.
Hybrid working options!
Free food and drinks every day!
Free Car Parking facilities onsite.
20 days holidays + bank holidays
A very secure, very well-established employer, with long term career progression.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious award-winning Seaham based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are looking to recruit a permanent Marketing Executive as soon as possible.
The ownership of queries is very important to our client; so, if you are a person who wants to resolve problems, have genuine conversations with customers all whilst working in a busy, fun, hardworking team environment it would be great to hear from you! please apply for an immediate response. You must be IT literate, experienced in marketing and be a great team player, then this is the role you have been looking for!!
You will be joining a truly expanding and dynamic company, a superb team-based culture, and opportunities to progress and advance your career. The company are looking for committed and hard-working individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
Develop and implement loyalty programmes and strategies to increase customer lifetime value and repeat business.
Create and execute targeted email marketing campaigns and personalised communication to engage customers.
Build on and optimise any current email automations with the goal to increase key metrics.
Develop and implement effective email campaigns and flows to compliment the overall marketing strategy.
Manage the integration and effective use of CRM systems to enhance customer data analysis, segmentation, and targeted marketing.
Collaborate with cross-functional teams to ensure a seamless customer experience across all digital channels.
Analyse customer behaviour, market trends, and competitor activity to recommend improvements to the loyalty programme.
Monitor and report on the performance of loyalty programmes and CRM initiatives, providing insights and recommendations for optimisation.
Work closely with the marketing team to align loyalty strategies with overall marketing objectives and campaigns.
Foster strong relationships with key stakeholders, including technology partners and internal teams, to enhance programme effectiveness.
Stay abreast of industry best practices in loyalty marketing and CRM, and incorporate these learnings into our strategy.
Working Hours: Based on a 40 hour week, Monday to Friday 8am – 4pm / 9am – 6pm on a 1 week rotational cycle.
About you:
Bachelor’s degree in Marketing, Business Administration, or a related field.
Proven experience in loyalty marketing, CRM, and e-commerce within a retail or B2C environment.
Proven and demonstratable experience in email marketing within a B2B organistation.
Strong understanding of CRM systems, data analytics, and email marketing tools.
Excellent analytical skills and the ability to translate data into actionable insights.
Creative thinker with the ability to develop innovative loyalty strategies.
Strong project management and organisational skills.
Excellent communication and interpersonal skills.
A desire to learn and develop in the role or beyond
Be focused on helping people and resolving their queries
Be determined to succeed – both for yourself and your customers
A good level of IT skill and an ability to multitask on computer-based programmes
Flexible towards work.