Job description
The Rewards and the Benefits
Private contributory Pension Scheme
Bonus scheme
Private health care scheme
Life assurance
Cycle to work scheme
A very secure and successful company
A multi-award-winning business
MTrec’s new career opportunity
Our client is a true North-East success story within the regional industrial sectors.
The company is a privately-owned business with a proud heritage of delivering high value projects throughout the North-East and the UK. The company operates from a well-resourced Head Office facility located towards the southern part of Northumberland with significant investment in new business systems, projects and technology, with a highly skilled workforce aiming to provide their customers with the best service available on the market. The company is now entering a new and exciting phase of development.
They are now looking to recruit an Internal Sales Administrator to support the business on a permanent basis. You will be joining a great North-East people focused organisation with a strong history, a fantastic leadership team who have a clear forward-thinking vision, and the role offers a secure positive future.
The Job you’ll do
Input orders to the ERP system in a timely manner
Dealing with customer emails and calls facilitating sales order processing
Resolve customer and representative issues with stuck orders
Ensure that purchase orders received are correct and match any quotation sent
Handling inbound customer and representative sales calls
Liaise with customers and the finance department to obtain required missing information to process orders
Basic customer complaint administration
Order inbox triage
New customer set up
Use of the Part Configurator
Liaise across internal departments to ensure customers’ needs are met
Support the external sales function
Support the wider team functions and carry out other tasks where required
Improve processes to increase operational excellence within the Technical Sales arena.
Act as liaison between customers and other departments, ensuring accurate and timely relay of information to achieve and maintain the highest level of customer satisfaction
About You
Previous internal sales or a customer focused role within manufacturing or engineering is essential.
Experience working with an ERP system.
Positive and enthusiastic with effective interpersonal skills
Ability to work under pressure and meet deadlines.
Ability to manage and prioritise multiple tasks and projects
Appetite for continuous learning/improvement
Clear, articulate communication skills both oral and written, including telephone manner
Excellent administrative and organisational skills
Team player who can work cross-functionally and at different levels across the organisation
Ability to deliver excellent customer service to all stakeholders
Attention to detail
Good knowledge of MS Office tools including Excel, Word, PowerPoint and Outlook.
Experience of working with IT systems
Experience of customer focused activities