Job description
The Rewards and Benefits on offer:
Incredibly friendly team working environment.
Fantastic location.
An excellent Pension scheme.
Virtual GP Service.
Great holiday entitlement.
Great career progression.
Working Monday to Sunday, on a rotating pattern.
Training and Development opportunities.
Opportunity for working from home after probation
Easily Accessible offices.
Immediate Start Date
The opportunity to secure a permanent contract from day one!
MTrec’s New job opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Financial Services Customer Advisor, as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
Answering inbound calls from callers.
Ensuring and consistently positive and engaging customer experience.
Educating customers on the products and service on offer.
Engaging with customers across a range of communication channels.
Applying your own judgement to appropriately address and resolve customer queries.
Listening to customers personal circumstances to understand their requirements and provide personalised solutions.
About you:
Customer Service experience with a background in financial services or a similar regulated industry is preferred though not essential.
The ability and experience to make decisions based on information presented
Proficiency in written in verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
Excellent written and verbal communication abilities, listening and empathy skills
Comfortable with technology and the ability to use Microsoft Office
A passion for delivering an excellent customer experience and finding the best outcome for customers