Job description
Rewards and Benefits on Offer
Varied and interesting role
Monday to Friday working hours
Excellent company culture
Temporary to permanent position
MTrec’s New Client Opportunity
Our client is a successful and established company based in Crook, County Durham. They are looking for a Customer Service Representative to work with them on a full time, temp to perm basis. If you meet the person specification for the role below, please apply for an immediate response.
The Role you will be Doing
Ensure a high quality, customer focused service at all times
Show excellent communication skills with a wide range of customers, suppliers and colleagues
Liaise and maintain a good rapport with suppliers and couriers for both products and services
Use various IT systems such as Microsoft packages and in house company systems
Engage with customers to ensure needs are met and communicate back to ensure customer satisfaction
Manage complaints in a timely, professional manner
Have a professional manner when communicating over both the phone and emails
Respond to email enquiries regarding sales questions
Answer all incoming sales and customer service calls
Prepare finance options and applications for the company, and approve/cancel when applicable
Send payment emails to customers requesting payment on BACS orders
Gain an excellent product knowledge and efficiently assist customers
Partake in managing social media platforms
Support team members with payment queries
Support team with product knowledge
About You
Have previous experience in a customer service based role
Have excellent communication skills
Deliver an excellent customer experience at all times
Have knowledge of Microsoft packages
Be IT literate
Have the drive to maximise sales
Work collaboratively with the team to ensure high performance and a customer driven environment