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Customer Service Administrator

Posted 30 August 2024
Salary £23,000
LocationNewton Aycliffe
Job type Permanent
Industry Sector Commercial
ReferenceJ137457
Job FunctionCustomer Service

Job description

Rewards and Benefits on offer:

  • You will only be working Monday to Friday – no weekends!

  • Company Pension scheme

  • 23 days holiday plus bank holidays (which increases after 5,10 and 15 years’ service  

  • A permanent contract from day one.

  • Superb team culture – everyone is very friendly, warm, and welcoming.

  • A very secure, very well-established employer, with long term career progression.

Your New Career Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are looking to recruit a permanent Customer Service Administrator as soon as possible.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and opportunities to progress and advance your career. The company are looking for committed and hard-working individuals who are looking for a long-term permanent job opportunity. If you feel you have the skills required, please apply for an immediate response!

The job you will be doing:

  • Processing of invoices

  • Preparing Quotations for Builders using drawings supplied.

  • Input of Quotations onto Opera.

  • Answering emails regarding installations.

  • Provide cover within the Planning Department, which involves booking installation work into our Engineers (Technical Support Representative) diaries using excel worksheets Full training will be provided.

  • Liaising with Accounts team

  • Editing SDI orders to then pass on to the relevant Planner.

  • Dealing with stock and stock transfers at the warehouses – completing stock transfers, if necessary, when installations fail; updating stock on the Opera system following regular stock takes which are completed by Engineers

  • Use of Opera Software System to edit orders and ensure products are delivered to the correct warehouse, checking Engineer work number and installation dates are correct.

  • Accurate and timely completion of all relevant paperwork - ensuring Engineers return all signed paperwork immediately following completion of jobs.

  • The role is working 8.45am – 4.45pm Monday to Friday

About you:

  • Good understanding of business and excellent organisational skills

  • IT skills which include Microsoft Access, Excel and Word

  • A good communicator and listener

  • A strong team player

  • Practical in their approach to problem solving

  • Attention to detail and accurate data input skills essential