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Customer Service Administrator

Posted 26 March 2025
Salary £24,000
LocationNorth Shields
Job type Permanent
Industry Sector Commercial
ReferenceJ138806
Job FunctionCustomer Service , Administration

Job description

Rewards and Benefits on offer;

  • A permanent contract from day one.

  • 35 hour working week.

  • Newcastle based offices.

  • 25 days holidays + bank holidays increasing to 28 after 5 years

  • Pension – Employee 5% and Employer 3%

  • Parking on site

  • Death in service 3 times salary

  • Free Flu Jabs around flu season for those that wish to have them

  • Employee Assistance programme

  • Cycle to work scheme

  • Salary sacrifice Season ticket for the metro

  • A very secure, very well-established employer, with long term career progression.

The Company you will be working for;

MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. This is a full time role working 35 hours.

They are now looking to recruit a permanent Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.

The Role you will be doing;

  • Managing workflow of new business, renewals, emails, and inbound telephone calls.

  • Ensuring an outstanding level of customer service is always provided.

  • Adherence to the service level agreements in place.

  • Assisting in handling the broking work as and when required, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.

  • Recognise complaints in line with company procedures

About you;

  • Good communication skills both written and oral.

  • Conversant with the relevant legislation and all FCA requirements.

  • Good knowledge of all processes, systems and products handled by the Admin.

  • Willingness to continue to develop any relevant knowledge or skills as required by the business.

  • Ability to work supportively and jointly with colleagues taking the lead when necessary.

  • Positive and determined approach to get the job done.

  • Treat customers fairly and demonstrates the required business culture and approach.