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Internal Account Manager

Posted 02 April 2025
Salary £30,000
LocationBillingham
Job type Permanent
Industry Sector Commercial
ReferenceJ138855
Job FunctionFinance and Accounts

Job description

​Rewards and Benefits on Offer

  • Excellent company culture

  • Training and career progression opportunities

  • Monday to Friday working hours

  • Permanent role

  • Working within a fast-growing company

Our New Client Opportunity

Our client is a successful and established business based in Billingham. They are looking for an Internal Account Manager to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below.

The Job you will be Doing

  • Building ongoing relationships with customers to encourage business growth using telephone-based prospecting, educating and selling according to allocated branches and/or campaigns

  • Driving sales growth to regular and consistent touch points with necessary contacts in the trade to drive over the counter sales

  • Work with the National Trade Manager with regards to marketing in executing tele-sales activity in tandem with marketing communications. 

  • Identity project leads and facilitate hand over to Trade BDM if required to drive growth. 

  • Internal account management of over 1000 branches

  • Carrying out prospect calls to non-spending branches and prospects

  • Account management calls to branches according to call cycles

  • Prepare proposals and or quotations for accounts you are responsible for

  • Work with National Trade Manager regarding marketing to ensure leads are developed

  • Send product information as required

  • Hand over meeting requests to the BDM

  • Ensure incoming enquiries are dealt with in a timely manner

  • Monitor account spends for accounts you look after in conjunction with sales target tracking

  • Assist with driving technology improvement to make department more efficient including CRM etc

  • Ensure all customer contact details are correct in ERP system

  • Provide data and reports for National Trade Manager in a timely manner.

  • Assist with telephone answering as required

  • Account management of accounts you look after including dealing with queries, quotes, issues and escalated complaints

About You

  • Previous customer services or sales training is an advantage

  • Proven track record in an internal business development or telesales role

  • Previous experience of using NetSuite is an advantage

  • Strong team player

  • Excellent telephone manner and communication skills

  • Able to build strong customer relationships

  • Be comfortable with outbound calling and prospecting

  • Work in alignment with company values

  • Adaptable to change in a growing and developing business