Job description
Rewards and Benefits on Offer;
Immediate start
Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
MTrec’s New Opportunity;
MTrec Technical are proudly representing a prestigious engineering client, based in County Durham, with their plans for growth and expansion, by recruiting a permanent Field Service Coordinator to join their team. You will be joining an expanding, dynamic company, with an excellent team-based culture and fantastic opportunities to progress your career. Our client is a major player in their sector, and you will be joining an industry leader where you will enjoy a great team culture and a fantastic new career move.
If you have experience within a planning or administrative role within engineering/manufacturing, please apply now for an immediate response.
The Job You’ll Do;
Provide support to the refurbishment energy upgrade and spares department
Support project engineers in providing customers with timely quotations/technical information
Support department financial/invoicing processes.
Liaise with suppliers for additional information, deliveries, project management & engineer visits.
Maintain our systems to ensure all Quotations and Projects are efficiently and effectively dealt with.
This may frequently require a creative approach to problem solving and there will be a need for planning and organisation of workloads and resources on a regular basis.
Liaise with both purchasing and production colleagues to ensure customer requirements are met with regards to delivery dates
Have a proactive approach to the execution of the work to ensure that all key items are dealt with or escalated to ensure an effective turnaround.
Provide customer support ensuring complaints or queries are answered promptly or directed appropriately
Good working knowledge of Microsoft Office would be beneficial as we are actively improving current administrative tools and processes
Manage the aftersales inbox – Direct customer contact in relation to the above processes.
About You;
Accuracy/attention to detail is imperative to this role
Ability to multi-task due to reactive environment of the service department.
Ability to work through tasks in a disciplined and organised manner
Ability to operate on own initiative and priorities workload accordingly, with support of other team members where required.
Competent PC skills (SAP and Microsoft Office)
A conscientious and enthusiastic team player with a confident manner
Customer service skills
Training will be given to cover existing internal systems where required.