Job description
The Company
Our client is a market leader in the Engineering sector. Due to continued growth, they are looking to recruit an Engineering Service Coordinator.
The Role
The role will provide coordination between the customer, suppliers, workshop and engineers.
You will be responsible for coordinating and executing multiple service jobs to ensure they are completed on time, within budget and to the satisfaction of our clients.
Oversee and manage all service jobs from initiation to completion.
Ensure timely and effective communication with clients and team members.
Work Closely with Manager to plan work through the workshop.
Allocate resources and monitor progress to ensure timely delivery of services.
Communicate and update clients on their orders
Co-ordinate the selection and briefing of Engineers.
Ensure required documentation is collated/ provided.
Receive client calls/emails relating to service work.
Provide quotes to clients for service and site work.
Create timely and accurate client order acknowledgements.
Create and maintain accurate job details in ERP system.
Obtain supplier quotes and purchase materials/subcontracted services in relation to the service jobs.
Maintain KPI’s relevant to service and site work.
Maintain cost estimates for service work
Produce work instructions for the workshop.
Accurate updating of reports.
Perform invoicing of completed work.
Create and issue client documentation including certificates.
Uphold health and safety practices.
The Person
Will ideally have experience in a similar role within engineering or manufacturing.
Will be someone who is mechanically minded, detail orientated and an eye on customer satisfaction.
Sound technical background and understanding of mechanical principles.
Demonstrable customer and supplier contact experience.
Demonstrable Commercial awareness and experience.
Excellent organisation and time management, able to plan and prioritise to meet deadlines.
Able to make balanced decisions in a variety of situations.
Computer Literate, familiar with MS Office Package, Google package and ERP.
The Benefits
You will be working for a well-established growing employer.
An excellent salary.
Working a perm day shift.
A company experiencing continued growth, expansion and investment.
The company are fully compliant with the latest health and safety requirements for current safe working practices.