Job description
Rewards and Benefits on Offer
Immediate start date.
Permanent role.
Varied and interesting job role.
Great resources.
Great team culture.
Any support required is provided.
The Company you will be working for;
Our client is an established and successful company based in Cramlington. They are currently looking for a Customer Service Representative to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.
The Job You’ll be Doing
Liaising with all customers, consumers and our Sales team via phone and email, providing an efficient and professional After Sales service.
Providing exceptional service to each customer by collaborating with the team, focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
Actioning calls and emails for stock returns due to order errors, picking errors or faulty products.
Raising correct actions on the system, to include writing off credits for faulty goods or raising replacement orders under the company’s warranty.
Carrying out a variety of administrative tasks to support the After Sales team.
Working closely with the Customer Service & Marketing team in supporting with the upkeep and maintenance of the UK showroom, as well as planning and logistics of shows/events.
Liaising with Service Centres regarding spares and repairs, including arranging collections from customers.
Physically sorting incoming parcels such as, repair requests, warranty claims, customer returns etc.
About You
1-2 years of similar customer service experience is essential, with experience in a similar After Sales environment being beneficial.
The ability to communicate effectively, both written and verbally, with colleagues, customers, and consumers is essential.
Knowledge of the fishing tackle industry and products is essential, with experience of carrying out repairs on fishing tackle equipment desirable, although training will be given.
A good working knowledge of Excel, Word and Outlook is essential with working knowledge of SAP being advantageous although training would be provided.