Customer Service Advisor

​Rewards and Benefits On Offer;

• Great Working Environment – a very friendly culture and team atmosphere

• The opportunity to work with a dynamic and cultured team of professionals

• A permanent position

• Onsite parking is available.

• Immediate starts!

The Company you will be working for;

Our client is an established and successful company based in Sunderland. They are currently looking for a Customer Service Advisor to join their team on a permanent, part time basis. If you are interested and meet the person specification of the job role, please apply below.

The Role you will be doing;

• Receive incoming calls, online chats, and technical queries via the Technical Support Helpdesk. Answering queries confidently, efficiently, and politely.

• You will be responsible for the specification of the correct product based on the system and the customers desired outcome, following company guidelines.

• Deliver excellence in Customer Service and Technical advice.

• Update all customer contact notes onto the company’s computer system and database.

• Take customer payments.

• Issue replacement products as required.

• Arrange Service Engineer visits within company guidelines, following procedures and always quoting appropriate Service call Terms & Conditions.

• Ensure all technical enquiries received by e-mail are managed and cleared.

• Admin duties when required, such as data entry, spreadsheets, and other office tasks.

• Authorise service calls received from engineers on site.

• To undertake the necessary and relevant training on company products.

• To take on any other duties requested by Management or deemed to be relevant to that of the Technical Advisor in supporting the Technical Department and other departments throughout the business.

• Ensure to carry out basic housekeeping duties as and when required to ensure office space is kept clean and tidy.

• Ensure to adhere to companies Health & Safety policy & procedures.

About you;

• Previous Experience working a Technical related support role is advantageous.

• Excellent communication, written & listening skills with a good telephone manner and able to show empathy towards the caller.

• Experience of working in a Customer Service orientated role & have a solid understanding of good customer service.

• Capable of handling high call volumes at all levels including demanding calls.

• Ability to take initiative, escalate, prioritise, and deal with customer complaints & service calls.

• Reliable and punctual.

• Strong competency and ability to use various computerised systems with good typing skills.

• Experience in using Microsoft Office based systems, including CRM.