Job description
Rewards and Benefits on Offer
Excellent company culture
Varied and interesting role
Permanent position
Part time role
Friendly working team environment
Mtrec’s new client opportunity
Our client is a successful and established business based in Sunderland. They are looking for an Administrator to join their team on a part-time basis. If you meet the person specification for the role, please apply below.
The role you will be doing
Develop and maintain an organisational contract monitoring plan to effectively map expected contractual milestones, targets and reporting deadlines.
Develop a monitoring framework to collect, collate and analyse information, feedback and evidence to ensure compliance with KPI’s, outcomes and compliance targets.
Ensure that the voice of our service users and beneficiaries are at the centre of the services being delivered and collate feedback, reviews and case studies to demonstrate impact and outcomes.
Assess and mitigate any potential contractual risks, share insights and early warnings to highlight potential areas of non-compliance or under performance.
Co-ordinate an organisation/service -wide, collaborative approach to improving outcomes.
Create and present data-driven insights to management and stakeholders to support decision making.
Produce and present reports, discussion papers, policy guidelines and other relevant materials as required.
Manage own workload and activity so that deadlines are achieved
Contribute to the building of effective team working
Respond flexibly, prioritising a diverse workload, in order to meet the changing demands of the service
Provide efficient and effective administrative and clerical support for the service.
Act as first point of contact ensuring telephone calls and visitors are handled promptly and considerately.
Deal with telephone and personal enquiries from members of the public and healthcare professionals; provide information and advice within the boundaries of the role.
Ensure all information received as part of the role is handled sensitively and in accordance with policies, procedures and legal requirements relating to confidentiality and the protection of personal and sensitive data.
Undertake general office duties (Letter typing, photocopying, filing, ordering, support with office stock control, scanning, post etc.)
Support the service with operational commitments to include organising diaries; allocating, arranging, cancelling and rebooking client appointments, ensuring all appointments are fully utilised.
Be responsible for the receipt, processing and associated data entry requirements for all incoming referrals from a variety of referral pathways.
About You
Manage time and resources effectively to ensure the quality of care is maintained or enhanced
Maintain the highest standards of care and service, taking responsibility for individual customer service and contributing to the wider aims of the team
Use up-to-date knowledge and evidence to assess, plan, deliver and evaluate own practice, communicate findings, influence change and promote best practice
Efficiently performs and facilitates administrative activities and procedures for the effective operation of the service
Communicate in a succinct, engaging manner and assertively when needed using appropriate styles and methods
Know how to access relevant information and use and apply information in practice.
Adopt a team approach; acknowledge and appreciate efforts, contributions and compromises; develop networks