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IT Engineer



Salary: Attractive, A highly Competitive market Salary which exceeds all NMW levels, the client would prefer to discuss expectations during their interview process






Company Description

Our client is a market leader in their field. Due to growth, they are looking now for an IT Technician.

Job Specification

The Role

  • The role will be to provide support of the company infrastructure and business services to effectively support the business.
  • Provide 2nd line technical support to colleagues via multiple channels, including but not limited to direct contact, email and telephone.
  • A logical approach to incidents, looking for innovative ways to restore service to colleagues and customers as soon as possible.
  • Support the technical delivery of projects across the company to support technical and business goals.
  • Liaise with and supervision of 3rd party engineers across the region to ensure tasks are effectively completed in line with corporate standards.
  • Provide out of hours support for critical issues involving IT related incidents.
  • Ensure the integrity and security of data and services is maintained across the regional infrastructure including, but not limited to Anti-Virus, Patch Management, Disaster Recovery and Data Security.
  • Accurate case and escalation management.
  • Entering accurate technical and non-technical information into the IT service management tool and knowledge base in line with agreed processes and quality standards.
  • Contribution to the continued development of standards, methods and procedures.
  • Support group initiatives and projects as required.

The Person

  • Ideally you will be degree qualified in a relevant field.
  • Microsoft certification or recognised academic IT qualification desirable.
  • Technical experience across a range of infrastructure and applications at 2nd level.
  • Experience of working in an enterprise IT environment is required.
  • Experience of working within an ITIL framework is desirable.
  • Driving License.
  • Willingness to travel within the UK.
  • Willingness to travel within Europe on an exceptional basis.
  • Good communication and customer facing skills.
  • Ability to quickly comprehend the functions and capabilities of new technologies.
  • Knowledge of enterprise-level IT principles and processes.

The Benefits

  • You will be working for a well-established growing employer.
  • An excellent salary.
  • A company experiencing continued growth, expansion and investment.
  • The company are fully compliant with the latest health and safety requirements for current safe working practices.

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