Job Specification

The Role

• Provide general day-to-day technical advice, support and trouble-shooting via phone/desk and remote support.
• Analyse the requirements of the organisation and organise the IT resources of the organisation accordingly, choosing the most suitable software and hardware.
• Maintain database systems using SQL server management Studio
• Developing VB script within the ERP software to support the needs of the business.
• Write SQL views and have the ability to write SQL to support the needs of the business.
• Write reports and develop customer facing documents using Crystal reporting software.
• Use of XML and XSL to support automation projects using Dataswitch software.
• Audit and administer all IT systems – including K3 -Syspro, Gael - Q-Pulse, InfinityQS - Proficient, Microsoft - Outlook and Seagull – Bartender Label software.
• Document ALL Development work and file in a structured manner.
• Identify and train to an acceptable level any business-critical development.
• Act as the interface with suppliers of our systems and act as the technical liaison.
• Work closely with employees across all locations (UK, USA and Australia) to identify needs and prioritise projects.
• Assist line managers and the Directors in researching/evaluating and implementing new technologies and IT projects, and lead on the installation and set-up of new IT systems
• Lead on analysing performance issues and make recommendations to line managers/Directors on developing and implementing upgrades.
• Provide on the job training for users; and ensure that instruction manuals are up to date and fit for purpose.
• Provide emergency call support in line with company requirements.
• Cover colleagues whenever possible during holidays and sickness.
• Provide regular updates to line management on key activities.
• Attend meetings, briefings and ad-hoc working groups as appropriate.
• Take responsibility for specific IT related projects from time to time and as required researching, progressing and co-ordinating the project and making recommendations for future action within the Company. Research time will be incorporated into working hours.
• Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
• Co-operate in complying with relevant health and safety legislation, policies and procedures in the performance of the duties of the post.
• Undertake relevant training/attend conferences and seminars in order to maintain professional standards.
• Undertake other duties as requested by the line management. If any other duties become a regular requirement of the post, the Job Description will be reviewed.
• Provide cover for absent colleagues.
• Ensure that all employees adhere to existing IT policies and company policies, and also support any review and development of new policies.

The Person

• Educated to degree level in IT, Mathematics , Physics, Computing, Engineering (BEng).
• Demonstrate relevant experience in computing or information management gained in employment or via degree studied.
• A sound knowledge of Microsoft operating systems and Microsoft office.
• A sound understanding of network and computer security.
• Knowledge of SQL and an understanding of the SQL studio.
• Sound technical knowledge about IT, security of systems and latest developments in the field.
• Working knowledge of ERP systems and in particular Syspro, VB script knowledge, Crystal reporting.
• Strong problem solving skills; ability to research and assess new equipment, trouble shoot and identify solutions.
• Excellent communication, technical and project management skills.
• Ability to work undirected and take responsibility.
• Ability to respond to internal requests in an efficient and professional manner; and to juggle urgent support with longer-term projects.
• Ability to document work and transfer knowledge to fellow colleagues.
• Ability to work with databases – SQL/Access.

The Benefits

• Permanent job.
• Employer of choice in region.
• Excellent salary.