MTrec Recruitment My MTrec Training About Job Vacancies News Contact Us Commercial

My MTrec

Manage your career / recruitment with your own secure online account area.

To support you we have created an easy to use and transparent account area you are able to control.

Manage your career with your own on-line account area
Register your interest in any upcoming MTrec Jobs

Business Process and Software Analyst


Tyne and Wear







Company Description

Our client is a market leader in their sector. As part of this growth they are now looking for a motivated Business Process and Software Analyst who is looking to grasp an outstanding career opportunity, and help a business grow and improve.

Job Specification

The Role

  • Provide general day-to-day technical advice, support and trouble-shooting via phone/desk and remote support.
  • Analyse the requirements of the organisation and organise the IT resources of the organisation accordingly, choosing the most suitable software and hardware.
  • Maintain database systems using SQL server management Studio
  • Developing VB script within the ERP software to support the needs of the business.
  • Write SQL views and have the ability to write SQL to support the needs of the business.
  • Write reports and develop customer facing documents using Crystal reporting software.
  • Use of XML and XSL to support automation projects using Dataswitch software.
  • Audit and administer all IT systems – including K3 -Syspro, Gael - Q-Pulse, InfinityQS - Proficient, Microsoft - Outlook and Seagull – Bartender Label software.
  • Document ALL Development work and file in a structured manner.
  • Identify and train to an acceptable level any business-critical development.
  • Act as the interface with suppliers of our systems and act as the technical liaison.
  • Work closely with employees across all locations (UK, USA and Australia) to identify needs and prioritise projects.
  • Assist line managers and the Directors in researching/evaluating and implementing new technologies and IT projects, and lead on the installation and set-up of new IT systems
  • Lead on analysing performance issues and make recommendations to line managers/Directors on developing and implementing upgrades.
  • Provide on the job training for users; and ensure that instruction manuals are up to date and fit for purpose.
  • Provide emergency call support in line with company requirements.
  • Cover colleagues whenever possible during holidays and sickness.
  • Provide regular updates to line management on key activities.
  • Attend meetings, briefings and ad-hoc working groups as appropriate.
  • Take responsibility for specific IT related projects from time to time and as required researching, progressing and co-ordinating the project and making recommendations for future action within the Company. Research time will be incorporated into working hours.
  • Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
  • Co-operate in complying with relevant health and safety legislation, policies and procedures in the performance of the duties of the post.
  • Undertake relevant training/attend conferences and seminars in order to maintain professional standards.
  • Undertake other duties as requested by the line management. If any other duties become a regular requirement of the post, the Job Description will be reviewed.
  • Provide cover for absent colleagues.
  • Ensure that all employees adhere to existing IT policies and company policies, and also support any review and development of new policies.

The Person

  • Educated to degree level in IT, Mathematics , Physics, Computing, Engineering (BEng).
  • Demonstrate relevant experience in computing or information management gained in employment or via degree studied.
  • A sound knowledge of Microsoft operating systems and Microsoft office.
  • A sound understanding of network and computer security.
  • Knowledge of SQL and an understanding of the SQL studio.
  • Sound technical knowledge about IT, security of systems and latest developments in the field.
  • Working knowledge of ERP systems and in particular Syspro, VB script knowledge, Crystal reporting.
  • Strong problem solving skills; ability to research and assess new equipment, trouble shoot and identify solutions.
  • Excellent communication, technical and project management skills.
  • Ability to work undirected and take responsibility.
  • Ability to respond to internal requests in an efficient and professional manner; and to juggle urgent support with longer-term projects.
  • Ability to document work and transfer knowledge to fellow colleagues.
  • Ability to work with databases – SQL/Access.

The Benefits

  • Permanent job.
  • Employer of choice in region.
  • Excellent salary.

MTrec Newsletter